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What is the Consumer Protection Act?

Written on October 10, 2019

Consumer protection is an umbrella term used to describe various laws designed to safeguard the interests of consumers in a multitude of transactions and settings. These statutes and regulations, many of which are under the Federal Trade Commission Bureau of Consumer Protection oversight, generally target businesses and their conduct in dealing with customers. Consumer protection acts apply to many different topics, from health care and product safety to telecommunications and monopolies. 

Some key consumer protection laws focus on financial dealings, which is why it’s essential for Florida business owners to have an understanding of how they work. Your Clearwater business law attorney will handle the details, but an overview may be helpful.

Three Key Financial Consumer Protection Acts:

You may not be aware of them by name, you’re probably familiar with some of the legal requirements for companies. The three most important statutes that you may touch on in your business dealings include: 

  1.   Fair Credit Reporting Act (FCRA): Recognizing the need to promote accuracy, fairness, and privacy of information controlled by consumer reporting agencies, the key provisions of FCRA ensure that only accurate details are listed. This is the law that allows consumers access to their credit reports and legal options for getting negative, false information off their credit history.
  1.   Fair Debt Collection Practices Act (FDCPA): This law was designed to address some of the abuses and imbalanced practices that agencies were using to collect debts from consumers back in the 1970s. FDCPA prohibits agencies from:
  • Calling after designated hours;
  • Contacting your employer after being advised not to;
  • Making false or misleading statements in collecting a debt;
  • Using threats or profanity; and,
  • Many other types of harassing, offensive conduct.

In addition, there are certain legal requirements for companies in attempting to obtain payment. Agencies must identify themselves, provide information regarding consumer rights, and comply with other obligations. Note that FDCPA applies to credit agencies who are attempting to collect on behalf of the original creditor. It does NOT apply to a business trying to get paid directly from a customer.

  1.   Truth in Lending Act (TILA): This consumer protection act is intended to help individuals better understand their rights and responsibilities when they sign a credit agreement. TILA requires lenders to make certain disclosures, including details on loan terms and the costs associated with borrowing funds. It applies to open-end credit accounts, such as credit cards and lines of credit – as well as closed-end loans like mortgages and auto loans.

Set Up a Consultation with a Clearwater Business Law Attorney

This summary of key consumer protection acts may be helpful, but it’s important to work with an experienced lawyer to ensure you’re in compliance with the law. Our team at Clearwater Business Law can assist and answer questions about the legal requirements, so please call (727) 785-5100 today to schedule an appointment. We provide legal support to business clients in Pinellas County, FL and throughout the area, so we’re knowledgeable about the laws that affect your interests.


I strongly endorse Andrew Mongelluzzi. He is a very skilled and able business attorney focused on customer service and results. On the front end, Andrew deftly advises new businesses on organizing properly, acquiring necessary licenses, contracting with vendors & customers, and dealing with various compliance issues that may arise. On the back end when things go south, Andrew counsels and navigates businesses through complex commercial disputes and aggressively represents them in negotiations, mediation, arbitration, and in litigation so that businesses can legally move on and get back to business. Andrew’s ability to identify legal issues and approaches to resolve business-related issues is a strength that I have learned from and professionally relied upon in approaching the business matters and cases that I handle. I regularly refer business to Andrew knowing that he will diligently represent his business clients and their best interests.
Relationship: worked together on matter

- Frank N. Genco, Florida Bar No. 440086

Attorney Mongelluzzi and his team provided excellent and quality service. I always felt that my needs were met and that the firm was invested in me and my case. The quality services I received at Mongelluzzi’s firm were remarkable. From the initial meeting they were responsive to my calls, questions and concerns. All issues were handled professionally and timely, easily accessible, got back to me quickly, aggressive and got me the results that I wanted. Attorney Mongelluzzi and his staff all gave my case their personal attention and provided the quality of work that anyone would want when hiring an attorney.

- Client

Andrew is very thorough defining the outcome expectations. In my case, it was setting up a new corporate entity. He advised me on the most beneficial option and he then executed on that path. Andrew is a very pleasant person to work with. He is determined, skilled and committed to his client’s success.

- Gil Pinney

Andrew helped me through a difficult situation with American Express and we won the case. A great job by Andrew! He also helped me with T&C’s in my company. I would recommend Andrew highly as an attorney.

- John Sams

As a business owner for 12 years I have seen my fair share of ups and downs. Some of the downs would include landlord/tenant disputes and creditors that may have not been fulfilled to agreement. Andrew has met both of these situations for me in a timely, positive, and affordable manner.

- Rich Mattes

It was very nice to have a lawyer who not only is fierce in negotiations but has been successful in business. This is a lethal combination. I was glad he was on my side.

- Nigel Castanheiro

Andrew helped me with a contract litigation case. The lawyers battled it out for over a year and we finally got a reasonable settlement offer. Then the other side tried to back out. Andrew figured out how to force the other side to honor the deal and really knows his way around the court system. Definitely feel comfortable using him again.

- John Ellis


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